Order Info & Terms - Anaerobe Systems


By Phone	Call toll free 800-443-3108 or 408-782-7557. Our normal business hours are 7:30am - 4:30pm Pacific standard time, Monday through Friday. Orders for in-stock items received by 2:00 pm PST will ship out the same day.
By Fax	Fax to 408-762-7990 anytime. Confirmation of the order will be faxed or emailed back. Orders for in-stock items received by 2:00 pm PST will ship out the same day.
By Email	Email your order to customerservice@anaerobesystems.com. We will call or email to confirm your order. Orders for in-stock items received by 2:00 pm PST will ship out the same day.
Customer Accounts	Not a customer? Would you like to become one? Please click here to fill out and submit our new customer form.
Terms	Payment terms for customers in the USA are 1% 10 (no discount on credit card payment), net 30 days in US Dollars. We accept Visa, MasterCard, American Express, & Discover.
Quantity Discounts	Quantity discounts are based on the quantity of each item number. Not all items are available for quantity discounts. For stock media, quantities of 200-499 packages, the discount is 10%. For quantities of 500 or greater, the discount is 20%. See product category pages for quantity discounts on non stock items.
Prices	All prices are in U.S. dollars. Prices are subject to change without notice. Annual price increases are applied on January 1 of each year.
Standing Orders	Standing orders are recommended when ordering the same products regularly to ensure product availability. To set-up a Standing Order please email or fax in your Standing Order request. A standing order will require a purchase order indicating the total number of each catalog ordered over the entire term of the order, and also include the quantity per shipment and shipment frequency. Quantity discounts will be applied based on the quantity per shipment and not the entire order.
Minimum Order	Orders under $25.00 are subject to a handling charge of $10.00. Non-stock items are subject to the following minimum orders: 25 packs for agar plates (or 100 plates) 15 packs for tubes 25 bottles for 100ml broth 10 bottles for 250ml broth 5 bottles for 500ml broth
Non-stock	Non-stock items are subject to a minimum order. The item may be available in smaller quantities when it is in stock. If a non-stock item is available, the minimum order will be waived and the customer may order up to the amount available in stock. Allow 2 to 4 weeks for delivery.
Custom Media	Custom media must be quoted, and a current valid quote is required to place custom media orders. Allow 4 to 6 weeks for delivery. While every effort will be made to produce the quantity ordered, manufacturing runs of this media will be considered complete at a volume of +/- 10% of ordered quantity. You will be invoiced and shipped the actual quantity produced.
Shipments	Shipping terms are F.O.B. destination, freight prepaid, and added to invoice. United Parcel Service (UPS) is our default carrier. 2nd Day shipping is the standard rate for delivery, except for products requiring refrigerated shipping or when temperatures in the delivery area are below freezing which must ship overnight. Ground shipping is not available for addresses outside of California due to the perishable and temperature sensitive nature of our products. Culture media shipments with ground shipping requested will be shipped according to Anaerobe Systems Shipment Terms. Anaerobe Systems retains title and risk of loss while the goods are in transit when shipment is via Anaerobe Systems' USP carrier account. Damage or freezing must be reported to Anaerobe Systems within 2 days of receipt and the damage must be noted on the freight bill (both carrier's copy and customer's copy). Customer, when using their own collect account, assumes title and risk of loss when goods are picked up by Customer's carrier. Anaerobe Systems will, by default, ship complete orders in a single shipment. In the event that only a portion of items are in stock, Anaerobe Systems will ship the available portion of the order. Holding until order the order is complete before shipment must be requested for each order either when placing the order, or after receiving order confirmation noting items not in stock.
Freight Collect & Third Party Orders	Shipping terms for freight collect and third party orders are F.O.B. Origin, freight collect. This means that Buyer pays freight charges and assumes title and risk of loss while the goods are in transit. Culture media shipments with ground shipping requested will be shipped according to Anaerobe Systems Shipment Terms. Claims for loss or damage are the responsibility of the purchaser and should be reported to the carrier. 2nd Day shipping is the standard rate for delivery, except for products requiring refrigerated shipping or when low temperatures in the delivery area are below freezing which must ship overnight. Ground shipping is not available for addresses outside of California due to the perishable and temperature sensitive nature of our products.
Returns & Refunds	Due to the perishable nature of our products, Anaerobe Systems does not accept returns of culture media. Customers who receive incorrect, damaged, or contaminated media should report it immediately to Anaerobe Systems. Anaerobe Systems will replace or refund customers for damage incurred during shipping when shipment is via Anaerobe Systems’ UPS carrier account, when media is defective due to manufacturing related issues, or when incorrect items are shipped that do not match Customer purchase order. Damage incurred during shipping when Customer uses their own freight collect account are the responsibility of the Customer and should be resolved with their freight carrier In the event you receive damaged, defective, or incorrect product, please notify customerservice@anaerobesystems.com within 2 business days of delivery.
Guarantee	Anaerobe Systems guarantees that all of our products will perform satisfactorily for the use in which they are intended, if stored as directed and used before the expiration date. The liability of Anaerobe Systems under this warranty is limited to product credit or replacement at the sole discretion of Anaerobe Systems. See each individual product insert for proper use and storage. Statement on BSE/TSE: Anaerobe Systems manufactures prepared culture media for the growth and cultivation of anaerobic bacteria. Biological sourced material is used in these products including, but not limited to, blood, meat peptones, serum, beef, liver extract, heart extract, and bile. Animal source materials are primarily a concern with regard to Transmissible Spongiform Encephalopathy (TSE) and Bovine Spongiform Encephalopathy (BSE). Products which do not contain raw materials sourced from animal origin are manufactured in the same area where animal-origin products are stored and handled. Certificate of origin for animal free products are available upon request. Anaerobe Systems makes no certification or claim that our products do not contain any TSE transmitting agents.
Shelf-Life	The shelf-life designation on all items are expressed in days from the date of manufacture. Items will be shipped with no less than 21 days until expiration for items with a 3 month shelf life, 30 days until expiration for items with a 5 or 6 month shelf life, 60 days until expiration for BIOME-Preserve, 60 days until expiration for all items with a 1 year shelf life.
Technical Support	Product inserts and SDS sheets can be found on our website. For additional technical support please contact customerservice@anaerobesystems.com.
Samples	To request a sample please click here.