Order Info & Terms - Anaerobe Systems


By Phone	Call toll free 800-443-3108 or 408-782-7557. Our normal business hours are 7:30am - 4:30pm Pacific standard time, Monday through Friday. Orders for in-stock items received by 2:00 pm PST will ship out the same day.
By Fax	Fax to 408-762-7990 anytime. Confirmation of the order will be faxed or emailed back. Orders for in-stock items received by 2:00 pm PST will ship out the same day.
By Email	Email your order to customerservice@anaerobesystems.com. We will call or email to confirm your order. Orders for in-stock items received by 2:00 pm PST will ship out the same day.
Customer Accounts	Not a customer? Would you like to become one? Please click here to fill out and submit our new customer form.
Terms	Payment terms for customers in the USA are 1% 10 (no discount on credit card payment), net 30 days in US Dollars. We accept Visa, MasterCard, American Express, & Discover.
International Terms	Prepayment by credit card is required for all shipments outside of the United States. We accept Visa, Master Card, American Express, and Discover. Additional handling fee will be applied to all international orders.
Quantity Discounts	Quantity discounts are based on the quantity of each item number. Not all items are available for quantity discounts. For quantities of 200-499 packages, the discount is 10%. For quantities of 500 or greater, the discount is 20%.
Prices	All prices are in U.S. dollars. Prices are subject to change without notice.
Standing Orders	Standing orders are recommended to ensure product availability. To set-up a Standing Order please email or fax in your Standing Order request.
Minimum Order	Orders under $25.00 are subject to a handling charge of $10.00. Non-stock items are subject to a minimum order of 80 plates or 100 tubes.
Non-stock	Non-stock items are subject to a minimum order of 80 plates (typically 20 packs, 4 plates/pack) and 10 packs (10 tubes per pack) for tubes. Allow 2 to 4 weeks for delivery.
Custom Media	Allow 4 to 6 weeks for delivery. While every effort will be made to produce the quantity ordered, manufacturing runs of this media will be considered complete at a volume of +/- 10% of ordered quantity. You will be invoiced and shipped the actual quantity produced.
Shipments	Shipping terms are F.O.B. destination, freight prepaid, and added to invoice. United Parcel Service (UPS) is our default carrier. 2nd Day shipping is the standard rate for delivery, except for products with strict temperature requirements. Anaerobe Systems retains title and risk of loss while the goods are in transit when shipment is via Anaerobe Systems' carrier account. Customer, when using their own collect account, assumes title and risk of loss when goods are picked up by Customer's carrier. Damage must be reported to Anaerobe Systems within 2 days of receipt and the damage must be noted on the freight bill (both carrier's copy and customer's copy). Anaerobe Systems will, by default, ship complete orders in a single shipment. In the event that only a portion of items are in stock, Anaerobe Systems will not ship a partial order unless specifically requested by Customer. Partial order shipment must be requested for each order either when placing the order, or after receiving order confirmation noting items not in stock.
Freight Collect & Third Party Orders	Shipping terms for freight collect and third party orders are F.O.B. Origin, freight collect. This means that Buyer pays freight charges and assumes title and risk of loss while the goods are in transit. Claims for loss or damage are the responsibility of the purchaser and should be reported to the carrier and to Anaerobe Systems within 2 days of receipt.
Returns	Returns are not authorized except when the product has been proven to be defective or a shipping error has been made. In the event you receive damaged, defective, or incorrect product, please notify customerservice@anaerobesystems.com within 2 business days of delivery.
Guarantee	Anaerobe Systems guarantees that all of our products will perform satisfactorily for the use in which they are intended, if stored as directed and used before the expiration date. The liability of Anaerobe Systems under this warranty is limited to product credit or replacement at the sole discretion of Anaerobe Systems. See each individual product insert for proper use and storage. Statement on BSE/TSE: Anaerobe Systems manufactures prepared culture media for the growth and cultivation of anaerobic bacteria. Biological sourced material is used in these products including, but not limited to, blood, meat peptones, serum, beef, liver extract, heart extract, and bile. Animal source materials are primarily a concern with regard to Transmissible Spongiform Encephalopathy (TSE) and Bovine Spongiform Encephalopathy (BSE). Products which do not contain raw materials sourced from animal origin are manufactured in the same area where animal-origin products are stored and handled. Certificate of origin for animal free products are available upon request. Anaerobe Systems makes no certification or claim that our products do not contain any TSE transmitting agents.
Shelf-Life	The shelf-life designation on all items are expressed in days from the date of manufacture. Items will be shipped with no less than 21 days until expiration for items with a 3 month shelf life, 30 days until expiration for items with a 6 month shelf life, and 60 days until expiration for all items with a 1 year shelf life.
Technical Support	Product inserts and SDS sheets can be found on our website. For additional technical support please contact customerservice@anaerobesystems.com.
Samples	To request a sample please click here.